Why “like” or “follow” your air conditioning company on Facebook or Twitter? To communicate and get help in an emergency. We all learned the importance of social networks from the Derecho thunderstorms on June 29. At Polar Bear Air Conditioning, although our phone lines were powered by generator and our crews were working, our phone company did not have power and therefore our customers could not reach us through our main number, even forwarded to our cell phones. Over one million DC area residents also lost power in our homes, but many of us were able to travel to Wifi hot spots with power to recharge our devices and access the Internet.
For those customers who were able to access our website, we posted an emergency number on our homepage. Wouldn’t it be great in a similar State of Emergency to receive a Tweet or Facebook post from your air conditioning and heating company, with an emergency number to reach us? Polar Bear Air Conditioning will do this in all future emergencies that involve heating, air conditioning and communication issues for our customers. But we need your help. In the coming weeks, we will be contacting our customers and asking you to like us on Facebook or follow us on Twitter, or you can do that now by choosing the links on our home page. We will ask you if you only want to be contacted in emergencies, or would like to receive newsletters and special offers no more than 4 times a year. You can also opt to be contacted by email. We will never sell or share your information with 3rd parties, and you will not receive more than 4 promotional emails a year.
We hope to not experience another Derecho for several years. However, our goal is to be ready to communicate with and help our customers through all States of Emergency in all four seasons. Have a quiet and cool summer.
Your friends at Polar Bear Air Conditioning and Heating, Inc.