Testimonials
We appreciated interacting directly with the owner and found the technicians to be both very knowledgeable and pleasant. We looked around and concluded that Polar Bear gave us an excellent deal on a new HVAC system (heat pump and air handler). We also appreciated their honesty in telling us that the air handler was still functioning well and didn't need to be replaced which significantly reduced our cost. Polar Bear has serviced or replaced several HVAC units in our condo association and we would definitely use them again.
Replaced HVAC at a good price- everything went smoothly. Great service! Didn't charge the first time I ran into an issue and needed their help (even though the error was on my part.)
Easy to work with and reliable.
Polar Bear, and my technician Alex, have always done right by me. I have never been pressured into signing up for anything or performing unnecessary work, which happened with another company I used before I found Polar Bear. They have taken excellent care of my HVAC system and given it extra life. The office staff is also unfailingly nice when I call. Highly recommend!
Technician was prompt and did a great job!
We received excellent customer service from Joe & the Polar Bear team. We have multiple AC units for our house, and two died within a week. Joe came to do the diagnostic himself and gave a quote same-day so that we could speed up the process and start to cool our house again in the July heat. Happy customers for years, and would recommend to anyone!
It's been 11 years of our experience at Q street with Polar Bear and it is the same impeccable service. Owner of the company is still personally supervising all difficult situations. Let me tell you with time it is getting more like family relations. And for preferred and dedicated customers they have a serious discount. Best prices for A/C in DC.
Angel is an excellent technician and is always prompt, courteous and knowledgeable
I only use Polar Bear because they courteous, responsive, and very reliable. I don't even bother calling anyone else for all of my HVAC needs. They are the best in the DC are! You can count on them!
I have been pleased with Polar Bear since I began using them. Provide great service from the initial reminder of service visits remaining and the service person is very good and completes a thorough inspection and then sends a report without prompting.