Testimonials
Great, no nonsense take care of the problem. Thumbs up!
Can not express enough my appreciation for the service of the company.
I called and received almost immediate service and a fair price from a very respectable and professional individual.
Would highly recommend the company to anyone
Your technician was extremely professional, friendly, and helpful. I will certainly look to Polar Bear for my future HVAC needs.
I want to thank you for your fine job. They were on time and extremely tidy. They were also the best priced.
Just received my latest electric bill… and it is SO MUCH LESS than it has ever been. This has held true for several months. We love our new heat pump!
Thanks to Polar Bear our old Victorian townhouse in Georgetown got a first time central AC. I am very pleased with my experience and would like to explain why. I interviewed all spectrum of companies from big to small that got on my final list. Dealing with big companies you always get a marketing person first. His only goal is to get project as big as possible. Talking to small contractor who is doing everything by himself you understand that his horizon is just small. Polar Bear does not have a marketing department and the owner of the company is a high level engineer. Very interesting point about Joe that all my questions he answered from my point of view. Like what is really better for me as an owner. To the point like "don't rush into this, you can always add it later if you will really need it". Joe designed the whole system and two teams implemented the project. I talked to both team leads and they were professional and knowledgeable. Duct work took least space possible. It was put into closets and I did not see any changes in my rooms. I inspected the whole system with Joe and did not see any problems in installation like some customers mentioned before. I saw attention to details and thinking about others who will cover it up. I appreciate couple of things Joe threw in for free without even mentioning and I would like to let him know it did not go unnoticed. Joe also spent half a day trying to wake up my old water heater after they finished AC/heat pump work not saying a word that its failure to start has nothing to do with their installation. Again, the whole experience gave me the feeling like people did it for themselves. This is the main point. If Polar Bear will continue the same business will be great and customers will be happy.
Thoroughly professional, accurate, timely, go the extra mile, trustworthy, prompt, reliable, cant say enuff about y'all !
The installers were prompt, polite, and cleaned up thoroughly when they were finished. Overall, a GREAT experience.
We highly recommend this company if you are in need of new equipment or service. The techs were friendly, courteous, and on time.